White Star Dental Clinic
According to our open methodology, this clinic scored 39.4/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #9 of 15 ranked clinics · Last checked: 25 September 2026
39.4/100
Positions by Rating Profile
- Overall Transparency & Trust#939.4/100
- Best for Expats#1035.5/100
- Best for Dental Implants#835.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#827.3/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#840/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Private dental practice in Bantama, Kumasi; own team page names dental support staff but no dentist.
Strengths
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Reputation & Reviews: 8 of 18 verifiable points (missing: no recurring complaints; tripAdvisor presence; other review platforms)
- Communication & Service: 2.5 of 6 verifiable points (missing: whatsApp / LINE available; pre-visit consultation possible)
- AI & Search Visibility: 2.5 of 10 verifiable points (missing: mentioned for: best dentist Ghana; mentioned for: English speaking dentist Ghana; mentioned for: dental implants Ghana; mentioned for: emergency dentist Ghana; mentioned for: Ghana dental clinic for expats; dedicated service pages)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
15 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ? | Dentist names listed The team page lists a dental assistant and two dental technologists (one named Kwesi Ansah); a patient testimonial on the site credits an implant to a "Dr Ansah". Not scored either way. [y1a] [white-star-dental-kumasi-deepen-2] | 0/3 |
| ✗ | Dentist specializations listed [s2] | 0/2 |
| ✓ | Real clinic photos Google listing shows a real dentist treating a patient and the clinic's own corridor [white-star-dental-kumasi-deepen] | 2/2 |
| ✓ | Service list published Whitening, root canal therapy, implants, general dental care listed. [s1] [s4] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No prices page found in navigation. [s1] | 0/3 |
| ✗ | Cleaning price listed No price figures found across the site pages checked [white-star-dental-kumasi-deepen-8] | 0/2 |
| ✗ | Filling price listed No price figures found across the site pages checked [white-star-dental-kumasi-deepen-9] | 0/2 |
| ✗ | Crown price listed No price figures found across the site pages checked [white-star-dental-kumasi-deepen-10] | 0/2 |
| ✗ | Implant price listed No implant fee published; the only figure on the site is a patient testimonial recalling a 2016 cost of EUR 1000 [white-star-dental-kumasi-deepen-11] [white-star-dental-kumasi-deepen-2] | 0/2 |
| ✗ | Consultation price listed No price figures found across the site pages checked [white-star-dental-kumasi-deepen-12] | 0/2 |
| ✗ | X-ray / imaging price listed No X-ray service or price is published on the site at all [white-star-dental-kumasi-deepen-13] | 0/2 |
Reputation & Reviews
8 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-05: 11 five-star, 1 four-star, 0 three-star, 0 two-star, 3 one-star. The buckets sum to 15, matching the 15 in the place-page header exactly, and the weighted mean 4.133 reproduces the published 4.1. [gmp1] | 3/6 |
| ◐ | Google review volume Read live on 2026-09-05 from the place-page header; the star histogram sums to the same figure. [gmp1] | 0.5/3 |
| ◐ | Review recency The newest review visible is 1 year old, which proves the within-a-year bucket and no better. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available. [gmp1] | 1.5/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✗ | No recurring complaints Two of the three reviews visible in Google relevance order independently name staff conduct, and a visitor photo caption adds a third. A 1-year-old review says a staff member shouted at the reviewer's sister for making calls while entering, ending 'we will not come again - tell your staff to be more polite'; another 1-year-old review says a requested composite filling was replaced with a glass-ionomer one that fell out within a month and that the staff are not friendly at all; a 2-year-old visitor caption reports waiting an hour with no dentist present. Histogram 11/1/0/0/3 over 15: a fifth of all ratings are one-star. No owner replies to any of it. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available. [gmp1] | 0/2 |
| ✓ | No suspicious review patterns Histogram shape, spread of wording and dates, and reviewer-account variety show no sign of manipulation. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available. [gmp1] | 2/2 |
| ✓ | Active Facebook presence The clinic's own Facebook page (Bantama near Radio Mercury, with the clinic's phone and website) is active: latest post 2025-02-12 (checked 2026-10-02). [white-star-dental-kumasi-fb] | 1/1 |
| ✗ | TripAdvisor presence Not found by TripAdvisor's own search; no TripAdvisor link on the clinic's site [white-star-dental-kumasi-deepen-4] [white-star-dental-kumasi-deepen-14] | 0/0.5 |
| ✗ | Other review platforms No TripAdvisor profile and no review-platform link on the clinic's site (WhatClinic lists no Kumasi practices, so it is not counted) [white-star-dental-kumasi-deepen-4] [white-star-dental-kumasi-deepen-14] | 0/0.5 |
Medical Infrastructure
7.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s4] | 2/2 |
| ✓ | Oral surgery Clinic’s own services page lists oral and maxillofacial surgery, surgical extractions and gum contouring. [s4] | 2/2 |
| ✓ | Pediatric dentistry The about-us page lists Child and Adolescent Dentistry among the clinic's services [white-star-dental-kumasi-deepen-6] | 1.5/1.5 |
| ✗ | Emergency care Full services list and FAQ read; no emergency/same-day item [white-star-dental-kumasi-deepen-3] | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
2.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Contact channels checked; only phone and email are offered [white-star-dental-kumasi-deepen-5] | 0/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ✗ | Pre-visit consultation possible Booking page shows a broken/unrendered plugin shortcode, not a working form [white-star-dental-kumasi-deepen-7] | 0/1.5 |
| ✓ | Clear service explanations Each of the 11 listed services carries its own explanatory sentence(s) [white-star-dental-kumasi-deepen-15] | 1/1 |
| ✓ | Convenient opening hours Own site and Google listing both show Saturday hours [s1] | 1.5/1.5 |
AI & Search Visibility
2.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Ghana", "English speaking dentist Ghana", "dental implants Ghana", "emergency dentist Ghana", "Ghana dental clinic for expats".
| ✗ | Mentioned for: best dentist Ghana Google first page for "best dentist Kumasi" read in the browser on 2026-09-05 (method: browser SERP 2026-09-05, hl=en). The clinic does not appear in the organic results, local pack or AI overview. [sqf] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Ghana Google first page for "English speaking dentist Kumasi" read in the browser on 2026-09-05 (method: browser SERP 2026-09-05, hl=en). The clinic does not appear in the organic results, local pack or AI overview. [bsq2] | 0/1 |
| ✗ | Mentioned for: dental implants Ghana Google first page for "dental implants Kumasi" read in the browser on 2026-09-05 (method: browser SERP 2026-09-05, hl=en). The clinic does not appear in the organic results, local pack or AI overview. [bsq3] | 0/1 |
| ✗ | Mentioned for: emergency dentist Ghana Google first page for "emergency dentist Kumasi" read in the browser on 2026-09-05 (method: browser SERP 2026-09-05, hl=en). The clinic does not appear in the organic results, local pack or AI overview. [bsq4] | 0/1 |
| ✗ | Mentioned for: Ghana dental clinic for expats Google first page for "Kumasi dental clinic for expats" read in the browser on 2026-09-05 (method: browser SERP 2026-09-05, hl=en). The clinic does not appear in the organic results, local pack or AI overview. [sqh] | 0/1 |
| ✓ | Structured data on website schema.org @graph markup served on the homepage. [s1] | 1.5/1.5 |
| ◐ | Google indexing quality own domain whitestardentalclinic.com homepage ranks 5th, behind two Facebook results, Waze and Medpages; no deeper service pages surfaced (web search 2026-09-07) [giq1] | 1/2 |
| ✗ | Dedicated service pages All 11 treatments are described on one combined /services/ page; no per-procedure URLs [s4] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: HeFRA-licensed facility: “WHITE-STAR DENTAL SERVICES LTD.”, dental clinic, Ashanti / Kumasi Metropolitan, Bantama, private (register entry 20). (From the HeFRA list of facilities with a valid licence, snapshot of 10 October 2025; no expiry date is recorded for this entry.) [reg2]
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Dentist names listed
- Reputation & Reviews: Clinic responds to reviews
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.whitestardentalclinic.com/ |
|---|---|
| Phone | +233-20-252-5920 |
| https://www.facebook.com/p/White-Star-Dental-Clinic-100057044846855/ | |
| Google Maps | Map listing |
| Address | Near Radio Mercury, Bantama, Kumasi, Ghana (P.O. Box KS 6578) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.whitestardentalclinic.com/ | Site header/footer: "Saturday - 8:00AM - 5:00PM" | 2026-09-25 |
| s2 | https://www.whitestardentalclinic.com/our-team/ | Confirms only support staff named, no dentist | 2026-09-04 |
| reg2 | https://hefra.gov.gh/wp-content/uploads/2025/10/FACILITIES-WITH-VAL… | HeFRA facility licence (snapshot 2025-10-10) | 2026-09-04 |
| sqf | search:best dentist Kumasi | AI/search visibility scout — best dentist Kumasi | 2026-09-04 |
| sqh | search:Kumasi dental clinic for expats | AI/search visibility scout — Kumasi dental clinic for expats | 2026-09-04 |
| s4 | https://www.whitestardentalclinic.com/services/ | Single services page lists all treatments; the site's other content-bearing pages are demo blog posts left over from the WordPress theme (e.g. "tax-exempt nonprofit", "master of disaster", "breast enlargement surgery in Essex, Mr Carson Romero"), not clinic material, and were excluded from this judgement | 2026-09-25 |
| gmp1 | https://www.google.com/maps/place/White+Star+Dental+Clinic/@6.70318… | Live Google Maps place page: rating, review count, star histogram, review dates, owner replies, pin coordinates | 2026-09-05 |
| bsq2 | search:English speaking dentist Kumasi | Browser SERP visibility check - English speaking dentist Kumasi | 2026-09-05 |
| bsq3 | search:dental implants Kumasi | Browser SERP visibility check - dental implants Kumasi | 2026-09-05 |
| bsq4 | search:emergency dentist Kumasi | Browser SERP visibility check - emergency dentist Kumasi | 2026-09-05 |
| y1a | https://www.whitestardentalclinic.com/our-team/ | The clinic's own team page, read in full: three named staff members, all of them non-dentists | 2026-09-07 |
| giq1 | search:"White Star Dental Clinic" Kumasi | own domain whitestardentalclinic.com homepage ranks 5th, behind two Facebook results, Waze and Medpages; no deeper service pages surfaced | 2026-09-07 |
| white-star-dental-kumasi-deepen | https://www.google.com/maps?cid=4282885565768207393&hl=en | Google Business Profile photos show a gowned dentist examining a seated patient under a dental light, and a corridor with a "SURGERY 4" door and reception sign | 2026-09-25 |
| white-star-dental-kumasi-deepen-2 | https://www.whitestardentalclinic.com/testimonials/ | Testimonials page: a patient recalls that an implant "as at 2016" cost "€1000" at the clinic - an anecdote, not a published fee; no price list exists on the site | 2026-09-25 |
| white-star-dental-kumasi-deepen-3 | https://www.whitestardentalclinic.com/faq/ | FAQ page covers appointment-making and cancellation but documents no emergency or same-day service | 2026-09-25 |
| white-star-dental-kumasi-deepen-4 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=White%20… | TripAdvisor's own search for "White Star Dental" on 2026-09-25 returns 12 results, none of them this clinic or any Ghana dental practice (e.g. White Star Quarry - Scuba Diving, Gibsonburg, Ohio; White Star Pub, Benidorm, Valencian Community, Spain; White Star Tailors, Muscat, Oman) | 2026-09-25 |
| white-star-dental-kumasi-deepen-5 | https://www.whitestardentalclinic.com/contact/ | Contact, services, FAQ and book-an-appointment pages carry only a phone number (+233-20-252-5920) and email, no wa.me/whatsapp/line.me link | 2026-09-25 |
| white-star-dental-kumasi-deepen-6 | https://www.whitestardentalclinic.com/about-us/ | About-us "Our Service Offerings ... at White Star Dental Clinic": General Dentistry, Ceramic & Gold Inlay, Plastic Fillings, Compomer, Amalgam, Preventive Dentistry, Child and Adolescent Dentistry, Aesthetic Dentistry, Periodontology | 2026-09-25 |
| white-star-dental-kumasi-deepen-7 | https://www.whitestardentalclinic.com/book-an-appointment/ | Page text literally reads "[ea_bootstrap scroll_off=\"true\" width=\"800px\"]" - an unrendered Easy-Appointments shortcode; no functional booking widget is visible to a reader | 2026-09-25 |
| white-star-dental-kumasi-deepen-8 | https://www.whitestardentalclinic.com/services/ | Services, FAQ, contact and book-an-appointment pages read: no price figure for any of the 11 listed procedures | 2026-09-25 |
| white-star-dental-kumasi-deepen-9 | https://www.whitestardentalclinic.com/services/ | Services page ("Tooth Colored Fillings") carries no fee | 2026-09-25 |
| white-star-dental-kumasi-deepen-10 | https://www.whitestardentalclinic.com/services/ | Services page ("Crowns and Bridges") carries no fee | 2026-09-25 |
| white-star-dental-kumasi-deepen-11 | https://www.whitestardentalclinic.com/services/ | Services page ("Dental Implants") carries no fee | 2026-09-25 |
| white-star-dental-kumasi-deepen-12 | https://www.whitestardentalclinic.com/faq/ | FAQ and contact pages read: no consultation fee stated | 2026-09-25 |
| white-star-dental-kumasi-deepen-13 | https://www.whitestardentalclinic.com/services/ | Full 11-item services list (bonding, orthodontics, implants, checkup, extractions, crowns/bridges, sedation, fillings, gum recontouring, root canal, oral surgery) has no X-ray item or price | 2026-09-25 |
| white-star-dental-kumasi-deepen-14 | https://www.whitestardentalclinic.com/contact/ | No tripadvisor.com or other review-platform link on any of the site's pages; it links to no social or review profile at all | 2026-09-25 |
| white-star-dental-kumasi-deepen-15 | https://www.whitestardentalclinic.com/services/ | E.g. "Dental bonding is a procedure in which a tooth-colored resin material is applied and hardened with a special light..." - explanation, not a bare label | 2026-09-25 |
| white-star-dental-kumasi-fb | https://www.facebook.com/p/White-Star-Dental-Clinic-100057044846855/ | Facebook page "White Star Dental Clinic" (Kumasi) read on 2026-10-02; address Bantama Near Radio Mercury, Kumasi, Ghana, 00233; phone +233 20 252 5920; website http://www.whitestardentalclinic.com/; 709 followers; Not yet rated (0 reviews); latest post 2025-02-12 | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Facebook presence checked on 2026-10-02: the clinic's own page is active (latest post 2025-02-12). |
| 2026-09-29 | Corrected 2026-09-29: clinic responds to reviews now unverified: only 3 reviews were checked for owner replies. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's own pages (home, about-us, team, services, FAQ, testimonials, contact, booking) and its Google listing. Recorded: no cleaning, filling, crown, implant, consultation or X-ray prices published (a testimonial recalls a 2016 implant cost, not a fee list); child and adolescent dentistry listed on the about-us page; no emergency service documented; no WhatsApp/Line contact; the online booking page shows an unrendered plugin placeholder rather than a working form; each listed treatment carries its own short explanation; Saturday opening hours; genuine photos of a treatment session and the clinic's own corridor on the Google listing; no TripAdvisor presence. Corrected: the site does mention a "Dr Ansah" (in a patient testimonial), so the earlier finding that no dentist is named is withdrawn; the team page itself lists a dental assistant and two dental technologists. The site also carries unrelated demo blog posts left over from its website theme, which were not used as evidence. Still unverified: Facebook presence, X-ray/CBCT equipment, English-speaking and works-with-foreigners claims. |
| 2026-09-07 | Close-out, 2026-09-07: the clinic's own /our-team page was read and the existing negative is now evidenced directly rather than inferred. |
| 2026-09-05 | Checked by hand in a browser: Google Maps place page read live for rating, review count, star histogram, review recency, owner replies, complaint and manipulation reading and pin coordinates; the clinic Facebook page opened for reputation.onFacebook; the five canonical visibility queries re-run as browser SERPs. |
| 2026-09-04 | Initial data collection: whitestardentalclinic.com (incl. team page), HeFRA PDF, canonical visibility queries. No dentist named anywhere on site — a genuine checked-false, not an unchecked gap. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.